We’re Moving to a New Customer Support Platform!
Big Fish Casino is transitioning to a new and improved support experience! Starting today, June 9, 2025, all customer support will be handled through our new Help Center powered by Intercom.
🔄 What’s Changing?
We’re moving from our old support platform (Zendesk) at bigfishcasino.zendesk.com to our new home at:
👉 Big Fish Casino Intercom Help Center
This transition brings faster, easier-to-use, and more personalized support right at your fingertips — directly in-game or online.
🎮 Get Support In-Game
For the best support experience, make sure your game is updated to the latest version. Then just tap the gear icon in the lobby and select Game Help
From there, you’ll have access to instant answers, helpful articles, and the ability to receive assistance from our support team.
📲 Need Help Updating Your Game?
No problem! Follow this article for step-by-step instructions:
🔗 How to Update Big Fish Casino
🌐 Visit the New Help Center
You can also get help anytime by visiting the:
👉 Big Fish Casino Intercom Help Center
📌 Important Note
We will no longer be able to provide support through our previous Help Center (Zendesk) and associated email addresses. Please be sure to update your game and use the new support options moving forward.
Thank you for playing Big Fish Casino — we’re excited to assist you through our new and improved support experience!