Crashing, Freezing, Game Won't Open (Computer)

What should I do?

In some cases, crashing and freezing can be caused by connection problems.

If you're still having trouble, please see the troubleshooting steps below.

Troubleshooting your game

Try the following troubleshooting steps if your game is crashing or freezing:

If you play through the Big Fish Games App:

• Update the game
• Update video card driver
• Run game as administrator
• Uninstall and reinstall the game

If you play through a web browser (Facebook or BigFishGames.com):

• Clear cache and cookies
• Update video card driver
• Try a new browser or adjust date/time settings