How do I transfer my progress to a new device?
On the current device, link your account to Facebook.
Next, grab the new device and follow these steps:
- Download Big Fish Casino (or open it in your web browser if you play online on your computer).
- Open Big Fish Casino.
- Tap the gear shaped icon.
- Tap Account Settings or Account.
- Tap Connect.
- If requested, enter your Facebook info.
- Confirm that you wish to import the Facebook-linked account.
Your account will overwrite the new account, and you'll be able to pick up right where you left off.
I can't link to Facebook
Contact Customer Support and share as much of the following information as possible:
- Your Friend Code (if you remember it. If not, don't worry.)
- The Friend Code that currently appears on your device (if you see a new one)
- Your username
- A description of the profile picture(s) that were on your account
- The approximate level you reached
- The approximate number of chips or gold that you had on the account
With this information, Customer Support will do everything they can to help recover your account.