How do I get my account back?
Sign in to your account through Facebook. If you didn't link to Facebook, contact Customer Support.
I linked my account to Facebook:
- Download Big Fish Casino (or open it in your web browser if you play online on your computer).
- Open Big Fish Casino.
- Tap the gear-shaped icon.
- Tap Account Settings or Account.
- Tap Connect.
- If requested, enter your Facebook info.
- Confirm that you wish to import the Facebook-linked account.
The existing account on the device will be overwritten by the account that is being imported using Facebook.
As a reminder, to recover an account, it must have been linked to Facebook. If you did not link to Facebook before the account disappeared, please contact Customer Support and share as much of the information below as possible.
I did NOT link my account to Facebook:
Contact Customer Support and share as much of the following information as possible:
- Your Friend Code (if you remember it. If not, don't worry.)
- The Friend Code that currently appears on your device (if you see a new one)
- Your username
- A description of the profile picture(s) that were on your account
- The approximate level you reached
- The approximate number of virtual chips or gold that you had on the account
- Your Club
- The information about the last 2 purchases
With this information, Customer Support will do everything they can to help recover your account.