I hit 5 of the rarest symbol. Why didn't I get a jackpot?
Here are a few possible reasons:
- The symbols may not have been on a valid virtual payline. Unlike scatters, where scatter symbols can appear randomly across reels, jackpot-eligible symbols must appear on a valid virtual payline as specified in the virtual slot's payout guide to count as a win.
- The jackpot is unavailable during free spins. If you hit five of the required symbol on a single line during free spins, you will receive the number of virtual chips corresponding to hitting five of the symbol on that line, as indicated in the virtual payout guide.
- On most virtual slots, excluding those that offer multiple jackpots, to be eligible to win a jackpot, you must virtually bet the maximum amount on all lines.
If these reasons do not apply, please Contact Customer support and share the relevant information.