Why didn't I get a VIP bonus?
There are a few possibilities:
The bonus may not have applied yet
The VIP Monthly Bonus is awarded during operational hours within the first few days of each month.
If the first day of the month falls on a weekend or a holiday, the bonus may not be applied to your account until the second or third day of the month.
When the bonus is applied, an announcement will usually be made on the Big Fish Casino Facebook page (which can be viewed even without a Facebook account).
No chips were purchased
The VIP Monthly Bonus is a percentage of the chips and gold received for purchases made during the previous calendar month, based on your VIP tier.
Because it is a percentage of the purchased chips and gold, if no chips or gold are purchased on an account during the previous month, the VIP Monthly Bonus on that account will be zero.
Still need help?
Please contact Customer Support and share the relevant information.