I didn't get virtual chips for a scatter pot burst. What should I do?
If you are disconnected before receiving virtual chips for a scatter pot burst on a virtual slot game, you will still get your share of the pot burst.
- Reopen the game - Even if you're no longer at the table, you'll get a notification about your winning virtual chips once the pot bursts.
- Check the full virtual chip count - Some displays in Big Fish Casino can only fit a certain number of characters. To fit the virtual chip total in the display, the total may be rounded. If you don’t see your total changing, it may simply be because the quantity of newly added virtual chips is not large enough to affect the displayed rounded total.You can always view your full, non-rounded virtual chip total at the bottom of the in-game store.
- Check the connection - The game may be having trouble connecting. If your connection is interrupted while the virtual chip total is updating, the new total may not display. Playing on a fast, stable connection is the best way to prevent this from happening.
- Contact Customer support and share the relevant information.