I didn't get chips for a promotion. What should I do?
If a pop-up notification does not appear after clicking a promotional link, the chips should still be added to your account.
If you still don't see the chips, here are some more steps that may help:
- Try the link again - If the chips applied, a message will appear, saying the promotion was already redeemed.
- Check the full chip count - Some displays in Big Fish Casino can only fit a certain number of characters. To fit the chip total in the display, the total may be rounded. If you don’t see your total changing, it may simply be because the quantity of newly added chips is not large enough to affect the displayed rounded total.You can always view your full, non-rounded chip total at the bottom of the in-game store.
- Check the connection - The game may be having trouble connecting. If your connection is interrupted while the chip total is updating, the new total may not display. Playing on a fast, stable connection is the best way to prevent this from happening.
- Contact Customer support and share the relevant information.